Troubleshooting and contact
I can't sign in
Sign in on the sign-in screen the way you signed up: Google, Apple, or your email. If one way doesn't work, another way into the same account usually does.
Wrong email or password
- Tap Forgot password? and we'll email you a reset link and a code. Tap the link, or type the code on the screen, then set a new password.
- Tap Email me a sign-in link instead to sign in with a link or code and no password.
- If you joined with Google or Apple, your account may have no password, so use that button instead. You can add a password later in Login & security.
The email didn't come, or the code fails
Check your spam folder, then tap Resend. Use the code from the newest email, since an older or already-used one is refused. If you see Confirm your email first, your account isn't confirmed yet, so tap send it again. If you see Too many attempts, wait a minute and try again.
If the link opens in another browser
A sign-in link has to finish in the browser where you started, and the app tells you when it didn't. This happens most with the app added to a Home Screen. Go back to where you started and sign in with your email, using your password or a code we email you.
Playing without an account
There's nothing to sign in to. Your games stay with the phone or browser you played on, and you can save them to an account from Settings. See Play without an account.
Deleted or suspended accounts
A deleted account can't be signed in to or brought back, but you can create a new one with the same email. If you see This account has been suspended, email us.